Archive for the ‘Customer Spotlight’ Category

Narrowbanding in under 2 minutes

Friday, September 2nd, 2011

иконография

 

What you need to know about Narrow Banding

 

 

FCC Narrowbanding Compliance
Motorola radios capable of 12.5 kHz efficiency

Are your radio system and subscribers ready for Narrowbanding?

The Federal Communications Commission (FCC) is mandating all public safety and industrial/business licensees convert existing 25 kHz radio systems to minimum narrowband 12.5 kHz efficiency technology by January 1, 2013. The purpose of the narrowband mandate is to promote more efficient use of the VHF and UHF land mobile frequency bands.

Who is affected?

All land mobile Part 90, 25 kHz efficiency systems operating on VHF (150-174 MHz) and UHF (421-512 MHz) frequency bands.

How can you identify if your radio is 12.5 kHz efficiency capable?

PROCESS

Step #1
Identify via the radio label if the radio is capable of 12.5 kHz per the table.

Step #2
If you are unsure of the radio family, verify the model number. For simplicity, you should only have to verify the first 3 characters of the model number, unless indicated otherwise in the table below.

Step #3
If you are still not sure, you will have to utilize the RSS/CPS to read the radio and manually verify the model number against the table.

Step #4
For further assistance, please contact the Motorola Call Center at 1-800-367-2346 for clarification of the table and models or call MyRadioMall at 1-866-900-Mall (6255).

 

COMPLIANCE GUIDE

This table is intended for informational purposes only and is to be used as an aid to help manage the transition into 12.5 kHz mode of operation. Please note every effort has been made to ensure that the enclosed information is accurate; however, in the event of an error, the channel bandwidth mode accessed via the Customer Programming Software (CPS) or Radio Service Software (RSS) shall be controlling.

In order to transition to 12.5 kHz mode of operation it is necessary to have the ability to access the radio codeplug via CPS or RSS. Some of the CPS or RSS and programming cables or service tools may not be available or support may have been discontinued. In that case, the radio model shown as 12.5 kHz capable gets superseded by the lack of access to the codeplug thus preventing the radio migration to 12.5 kHz mode of operation.

Motorola Portable 2-Way Radios

Model

12.5 K

Model # Format

Status

APX 7000

Yes

H97…

Available

XTS 5000

Yes

H18…

Available

XTS 4000

Yes

H18…

Available

XTS 2500

Yes

H46…

Available

XTS 1500

Yes

H66…

Available

MT 1500

Yes

H67…

Available

PR400

Yes

AAH65…

Available

PR860

Yes

AAH45…

Available

HT750

Yes

AAH25…

Available

HT1250

Yes

AAH25…

Available

HT1250-LS+

Yes

AAH25…

Available

EX500

Yes

AAH38…

Available

EX560-XLS

Yes

AAH38…

Available

EX600-XLS

Yes

AAH38…

Available

PR1500

Yes

AAH79…

Available

XPR 6350

Yes

AAH55..

Available

XPR 6550

Yes

AAH55..

Available

CP200

Yes

AAH50…

Available

XTS 3000

Yes

H09…

Cancelled

XTS 3500

Yes

H24…

Cancelled

ASTRO Saber

Yes

H04…

Cancelled

SP21

Yes

 

Cancelled

HT 1000

Specific Models

H01——-BN

Cancelled

JT 1000

Specific Models

H01——-BN

Cancelled

MT 2000

Specific Models

H01——-BN

Cancelled

Visar

Specific Models

H05——-BN

Cancelled

GP300

Specific Models

P94YPC00C3_A P94YPC00C4_A

Cancelled

SP50

Specific Models

P93YQT00G2_A P94YQT00G2_A
P94YQT00G3_A

Cancelled

Analog Saber

No

 

Cancelled

MT 1000

No

Cancelled

Motorola Mobile 2-Way Radios

Model

12.5 K

Model # Format

Status

APX 7500

Yes

M30…

Available

XTL 5000

Yes

M20…

Available

XTL 5000 Consolette

Yes

L20…

Available

XTL 2500

Yes

M21…

Available

XTL 1500

Yes

M28…

Available

ASTRO Spectra Plus

Yes

D04, T04, M04…

Available

ASTRO Spectra

Yes

D04, T04, M04…

Available

ASTRO Spectra Consolette

Yes

L04…

Available

MCS 2000

Yes

M01…

Available

PM400

Yes

AAM50…

Available

CDM750

Yes

AAM25…

Available

CDM1250

Yes

AAM25…

Available

CDM1550•LS+

Yes

AAM25…

Available

PM1500

Yes

AAM79…

Available

XPR 4350

Yes

AAM27…

Available

XPR 4550

Yes

AAM27…

Available

CM200

Yes

AAM50…

Available

CM300

Yes

AAM50…

Available

M1225

Yes

Cancelled

SM120

Yes

M33DGC00C2_A M34DGC00C2_A M43DGC00C2_A M44DGC00C2_A

Cancelled

SM50

Yes

M33DGC00A2_A M34DGC00A2_A M43DGC00A2_A M44DGC00A2_A

Cancelled

GM300

Yes

M33GMC09C1_A M33GMC00D2_A M43GMC00C2_A M03GMC09C2_AM33GMC09C2_A M43GMC09C2_AM44GMC09C1_A M34GMC00D3_AM44GMC00D3_A M04GMC09C3_AM34GMC09C3_A M43GMC09C3_AM44GMC09C4_A M44GMC09C5_A

Cancelled

Analog Spectra

No

D14, D33, D34, D35, D43, 44, D45…M14, M33, M34, M35, M43, M44, M45…T14, T33, T34, T35,T43, T44, T45…

Cancelled

MaxTrac 100/300

No

Cancelled

Maratrac

No

Cancelled

Desktrac

No

Cancelled

Please note

While other vendors and Motorola dealers charge to reprogram or reconfigure your Motorola 2-Way radios, this service is FREE and included under the Value Added Service program that is offered to all our customers.

For the past 2 years all radios programmed by MyRadioMall were programmed using the 12.5 setting. If you have any concerns regarding whether or not you are in compliances, we can check your frequencies locally in our office and make that determination for you.

If it is determined that your radios need to be reprogrammed, we will make arrangements with you at your conveniences to get this done as quickly as possible.  Again the reprogramming of your Motorola two-way radios is a FREE service that is included in the value added program only offered at MyRadioMall.

When we say we offer the best value online, we back it up.


Info_partsinfo

Need more Information?

    FCC Narrowbanding Compliance
    FCC Narrowbanding Mandate


Remote Radio Programming – NOT recommended by Motorola

Monday, August 22nd, 2011

икони на светциA few days ago a customer called wanting to know if we’re capable of programming his Motorola BPR40 two-way radio over the Internet, without the customer having to ship the radio back to us.

In short, the answer was yes, but this was a policy that we had abandon a few years back.

Back in 2005, MyRadioMall was playing with USB redirect software and RDP (Remote Desktop Protocol) to accomplish this. We were one of the few Motorola dealers with the luxury to afford a T1 Internet line at the time. Very expensive back then compare to what we have today of even greater speeds.

We ran into many issues and actually destroyed quite a few CP150 & CP200 radios, pretty much leaving them brain dead. Today not much has changed; although the price of high-speed Internet has come down significantly, many other factors still remain the same.

The reasons we no longer pursue this are threefold;

#1. This procedure is not recommended or approved by Motorola. In fact, recently a senior manager at Motorola’s Commercial and Operations 2-way Radio Division in Plantation said.

—Begin quote

“If the CPS is running on the dealer’s computer, but somehow they are “extending” the USB/RS232 port over the internet and link to a remote computer where the radio is connected to, then this could cause the radio to become a “brick” if there is a communication issue or data corruption over the internet as that radio is being programmed. I would therefore, not recommend such an application.”

— End Quote

Turning the radio into a brick was the main issued we faced back in 2005 and 2006. That is because the operating system’s RPD protocols even today, are just too slow.

The software that is being used to do a UBS redirect can range from “USB for Remote Desktop” by FabulaTech to USB Redirector RDP Edition by Incentives Pro. There are many more software options today than a few years back and these programs seem to behave much better, but the problem still lies in the operating systems built in protocols.

In fact, in a recent post by a FabulaTech technician the same thing was specified. “RDP is too slow.”

#2. We also needed to bypass both the Motorola recommended programming cable and the Motorola RIB box which is necessary to properly align and convey signals back and forth between the radio and local computer.

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Motorola Radio Interface Box (RIB) Voltage Level Shifter  to enable communications between radio and  computer’s  RS232 communications adapter. Used by Motorola to properly program their 2-way radios.

#3. Additional software to create a virtual serial port to USB connection was also needed because the Motorola software could not use or support a USB port.

About three years ago there was an issue where some CP200 Radios went dead after being programmed, they just froze. The issue was traced back to improper signals between the Motorola programming software and the radio.  This was even using a local computer that took less than 1 second to read and another 1 second to write back to the radio.

Our recent latest tests showed that doing a Radio Read over the Internet, the read and write times are just too long (over 8 seconds or longer in some cases, even using dedicated high speed lines).

Add the VPN overload on top of a USB redirect software on the client side, the USB redirect software on the server side, the USB to the serial port virtual interface, cables not recommended by Motorola, the absence of a Motorola RIB Box and not to mention the many firewall issues, bottom line it is just too risky at this time to put our customers in this situation.

I have again stressed the importance to Motorola of implementing a Motorola approve procedure to be able to properly read and write to their two-way radios over the Internet.

In my opinion in order for this to function properly, the radio itself would have to be modified to include a ram chip inside the radio. This way when you try to program a radio over the Internet the programming information which today is going to the radio bit by bit where it can get seriously corrupt, gets stored by the ram chip inside the radio.

Firmware inside the radio would determine if the FULL programming information inside the ram chip is corrupt or not. If the firmware determines that the ram chip inside the radio has the proper programming than the information gets transferred from the ram chip to the radio itself. This will bypass any disruption or corruption that can and will be introduced from the implementation of a bit by bit serial transfer with the many different software’s running at the same time trying to shove this information to the radio over the internet.

In closing, MyRadioMall uses only Motorola recommended cables to program or reprogram Motorola 2-Way Radios using the recommended Motorola RIB box and the Motorola recommended procedure.

By the way, if your radio is out of warranty and it turns into a “brick” using a procedure not recommended by Motorola, who is going to pay to have it fixed?

Motorola Separation

Monday, January 3rd, 2011

икони

An update on the Motorola Separation Process.

On February of 2010, Motorola announced a plan to separate into two independent, publicly traded companies during the first quarter of 2011. Motorola have been making very good progress toward this goal.

On July 1, Motorola filed an initial Form 10 Registration Statement with the U.S. Securities and Exchange Commission. A Form 10 is used by companies to register new securities in order to form a public company. This is an important milestone in the separation process.

The Mobile Devices and Home businesses will be separated from Motorola and operate as Motorola Mobility. Focusing on the convergence of media, mobility, the Internet and computing, Motorola Mobility will leverage its complementary strengths and synergies to enable an emerging digital lifestyle and continue to lead in end-to-end solutions for the delivery of video, voice and data to the home.

Motorola have also announced that Motorola will change its name from Motorola, Inc., to Motorola Solutions, Inc., in connection with the separation. Motorola Solutions will be a world-class company composed of two great businesses, Enterprise Mobility Solutions and Networks. Motorola anticipate the Motorola Solutions name change will occur later this year, or in connection with the separation.

The separation is about positioning our businesses for a stronger future. Motorola expect that both Motorola Solutions and Motorola Mobility will be well-capitalized and well-positioned for success with significant operational and strategic flexibility and increased management focus. Motorola is particularly excited about the planned separation because it will allow us to focus our efforts on meeting the needs of enterprise and government customers.

Please note that the July 1 Form 10 filing and name change plans do not change the way we do business with our customers. More importantly, the Motorola Enterprise Mobility Solutions business is focused on maintaining its current channel strategies, which are embodied by our global Partner Empower Program. Motorola is working hard to ensure a smooth transition and minimum impact for our channel partners and customers.

Motorola Radio Selection Guide

Tuesday, September 21st, 2010

Two Way Radio Selection Guide_img_0

Versatile and powerful, to keep your staff connected.

Motorola’s diverse array of portable and mobile two-way radios enable you to efficiently coordinate and communicate with your mobile workforce. Ideal for use by a variety of industries looking to remain competitive in today’s market, Motorola radios deliver a high quality communication solution designed to help increase efficiency, productivity and worker safety while lowering operating costs.

Manufacturing

Make it easy for all staff, from line workers to maintenance to security, to collaborate as a single, unified work team while increasing productivity and worker safety.

"MOTOTRBO has great quality audio and enables us to communicate very effectively from one building to another.The new system is definitely a huge improvement, and it’s going to help us move to even higher levels of efficiency."

— Operations Manager, Georgia Nut Company

Transportation and Logistics

Deliver goods safely and efficiently while increasing customer service with accurate, real-time information.

“The Motorola radios help us keep order throughout our operation. It’s just something we can’t be without.” — President, Paul BugarTrucking Inc.

Education

Give staff and faculty constant access to critical information and enhance safety and efficiency in your schools.

“Universities are in the people business and we have to sell the safety of our campus. MOTOTRBO provides reliable communications that help us keep our campus safe.” — Director of Campus Security, North Park University

Hospitality

Communicate discreetly for seamless coordination of your entire service staff and enhanced customer service.

"I’ve talked to each of the vice presidents that have received these radios, and they’re just ecstatic… MOTOTRBO has done so much for us, increasing our efficiency and decreasing response time.The whole system has been a boon for us, and now every department is talking about getting a MOTOTRBO."

— VP of Security, Four Winds Resort and Casino

Two Way Radio Selection Guide_img_1

The right two-way radio can empower an entire organization by providing real-time information to your workforce. Suddenly, fleet members are more effective and informed. Individuals can make more meaningful contributions to the overall business objective. Significant savings in travel time and money are realized. Safety and efficiency are no longer mutually exclusive. Motorola has portable radios perfect for employees who work on-site in hospitality, manufacturing and retail enterprises, as well as mobile radios perfect for employees in transportation, delivery and public service sectors. Motorola two-way radios –Transforming the enterprise, Empowering the individual.

Two Way Radio Selection Guide_img_3Whether your workforce is comprised of employees primarily located on-site at your facility, mobile in vehicles or a combination of both, two-way radios enable your employees to stay connected. Portable radios are ideal for employees who work on-site; mobile radios are installed in vehicles and ideal for your on-the-go workforce.

Depending on the features and functionality needed for your business, Motorola’s portable and mobile radios have both commercial and professional types.

A basic, easy to use communication solution that is ideal for elementary and high schools, hotels, restaurants, food service, construction and delivery operations.

>> Simple, basic solution for work team communication >> Compact models >> Display and non-display models >> Limited or non-key pad models >> Repeater capability for increased coverage when needed >> Hands-free communication with voice activation >> Variety of audio and carrying accessories

The ideal communication solution for larger organizations with more complex communication needs such as: manufacturing, warehousing, collegiate campuses, resorts, utilities and public service operations.

>> The most robust solution >> Variety of scanning and signaling options >> High number of channels to organize large work groups >> Intrinsically safe models for use in hazardous work environments >> Data applications such as GPS location tracking and text messaging >> Option board capability to enable customized applications >> IMPRES™ audio and energy accessory solutions

Use the step-by-step selection guide on the following pages to refine your search.

Motorola Radio Selection Two-Way Radio Features – Portable and Mobile Radios

User Needs

There are three basic factors you need to select which radio is right for you.

>> Number of Users / Channels >> Frequency Band >> Features

Number of Users / Channels

The number of individual users as well as the number of talk groups you need to maintain determines the number of channels you will require in a radio. For example, if you wish a certain department to maintain its own talk group, it would require a dedicated channel for that department. If two or more individuals need to maintain private communications, a dedicated channel would be required. It is not uncommon to have multiple channels within a department for special projects where more than one operation or event is occurring simultaneously. In addition, the use of digital technology increases the capacity of your system by dividing your existing channels into two time slots. This enables you to double the number of users on your system without the need for additional infrastructure equipment. Lastly, when making decisions regarding the number of channels you require, it is very important to keep future expansion in mind.

Frequency Band

For most general applications there are 3 categories of frequency bands to consider:

>> VHF (Very High Frequency) at 136-174 MHz >> UHF (Ultra High Frequency) at 403-512 MHz >> 800 / 900 MHz

All bands have advantages for specific applications. As a rule, the higher the frequency, the better the in-building penetration. However, as you increase in frequency, you will decrease in range. VHF frequencies (136-174) are better suited for outdoor applications

where maximum range is required with little to no obstructions. UHF and the 800 / 900 MHz frequencies are better suited for indoor applications or environments with obstructions. VHF and UHF frequency bands are typically used for conventional two-way radios systems while 800 / 900 MHz frequency bands are commonly used for trunking two-way radio systems.

Features

A wide variety of features are available to help increase the efficiency, productivity and safety of your workforce. Efficiency/productivity features include integrated data applications that increase a radio’s capability beyond voice communication, and telephone interconnect, which enables radios to talk with a telephone PBX system. Safety features include emergency notification for use during urgent situations and intrinsically safe certifications for hazardous work environments.

Intrinsically Safe

Intrinsically Safe is a designation which affirms that a portable radio, with an attached certified battery, is safe for use in locations where flammable gas, vapors or combustible dust may be present according to the Division, Class and Group for which it has been approved.

Telephone Interconnect

Telephone Interconnect is a feature that enables a radio system to be connected to a telephone PBX system, which allows radios to make phone calls using the radio keypad.

Technology

Two-way radios have traditionally used analog technology. Digital technology is the next generation of two-way radio and offers several advantages over analog including clearer audio, integrated data applications, 40% longer battery life and increased capacity.

Text Messaging / GPS

Using digital technology, Text Messaging communicates between radios, radios and dispatch systems, and radios to any email­ capable device. Also using digital technology, GPS enables location tracking of vehicles and personnel in outdoor environments.

Third Party Data Applications

Third Party Data Applications expand the functionality of digital radios by enabling customized applications to be built for your unique business needs including dispatch solutions, work order ticket management, system monitoring and much more.

Trunking

Trunking is a radio system configuration that uses a control channel to efficiently organize the radios and conversations on your radio system. This enables a large number of radio users to operate on the same system.

Emergency Call

Emergency Call allows a radio user, with the push of a button, to send a distress message to all other radios users to indicate an emergency and be given priority to talk.

Quik-Call II™ Signaling

Quik-Call II signaling is an analog two-tone format used for paging over a two-way voice channel. The decoding of tones allows the radio to receive only messages intended for it’s specific user, and activates that radio when to start listening to a conversation. The encoding of tones allows the radios to send such messages to specific units. This is a feature commonly used by rural fire departments.

DTMF Signaling

Dual-Tone Multi-Frequency (DTMF) Signaling enables radio users to use the radio keypad to control another device that is pre-programmed to recognize the tones as commands. This feature is commonly used to open/close gates, turn off/on sprinkling systems or place a phone call using the telephone interconnect feature.

MDC 1200 Signaling

MDC 1200 Signaling uses low speed data packet transmissions that grants radio users access to a number of enhanced features such as unit ID, selective inhibit, radio check and selective calling.

Enhanced / Basic Privacy

Enhanced / Basic Privacy is a technology that allows a transmitting radio to send out a scrambled audio signal and a receiving radio to unscramble that signal. This helps to prevent unauthorized users from listening to sensitive communications

IMPRES™

IMPRES is a state-of-the-art, Motorola exclusive technology that enables communication between the radio and accessory, resulting in the prolonged life of your batteries, longer talk time and clearer audio delivery.

 

Two Way Radio Selection Guide_img_5

Motorola Portable Radio Selection Guide

Two Way Radio Selection Guide_img_6

Motorola Mobile Radio Selection Guide

 

Peace of mind comes standard with every Motorola radio.

There’s a reason why Motorola two-way radios are built to last. Motorola’s rugged and reliable radios undergo rigorous testing in the design process. We use U.S. Military Standards and Accelerated Life Testing, so you can be assured Motorola radios will hold up under demanding conditions.

ISO 9001

International quality assurance system for design, development, production, installation and servicing of a product.

Accelerated Life Testing (ALT) Simulates five years of extreme hard use. Conducted by Motorola during early product development to improve quality, design and product life.

US Military Specs 810 Environmental testing specifications for equipment performance and survivability in harsh conditions. As many as 11 unique tests are covered, including low pressure, high / low temp, shock, solar radiation, rain, humidity, dust and vibration.

Meeting the FCC mandate for 12.5 KHz

To increase spectrum efficiency and accommodate more users, the Federal Communications Commission (FCC) is mandating 25 kHz licensees to operate using 12.5 kHz efficiency by January 1, 2013. As a trusted leader in two-way communications, Motorola has been preparing for 12.5 kHz technology for over a decade and offers the broadest choice of two-way radio equipment with close to 60 models capable of operating in 12.5 kHz efficiency.

To learn more, visit www.motorola.com/enterprise/radio

The information presented herein is to the best of our knowledge true and accurate. Specifications are subject to change.

MOTOROLA and the Stylized M Logo are registered in the U.S. Patent and Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2010

RO-99-2189-POD 07/10

Aspen Square Management – We love our Motorola 2-Way Radios

Monday, January 25th, 2010

“Our experience with Advanced Radio Systems (ARS) and MyRadioMall.com has been nothing short of excellent. For over 10 years ARS has been providing us here at Aspen Square Management with Motorola 2-way radio solutions along with unparalleled service. From radios to accessories to repairs and everything in between, the folks at ARS surpass all of our expectations with every order. In these tough economic times ARS and MyRadioMall.com helps us fight off the effects by keeping our bottom line low. Using quality Motorola products helps keep our employees productive and efficient while keeping our customers satisfied. Using ARS and MyRadioMall.com has and will continue to be a home run!” – Chris Wood (Director of Procurement).

Aspen Square Management is headquartered in Western Massachusetts and has been providing quality apartment homes for its residents for more than 50 years.  Aspen Square Management owns and manages properties all over the nation ncluding apartments in College Station, Texas, as well as apartments in Modesto, California.  Check out www.aspensquare.com to see a complete list where Aspen Square managed properties are available!


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