Archive for the ‘Customer Service’ Category

Thank you for being our customer!

Monday, January 8th, 2007

Thank you for making 2006, the best year that MyRadioMall.com ever had.Since 1995 when we took first steps to bring to our customers an online service, no one knew the tremendous growth MyRadioMall.com would experience.Being the first and longest Motorola Authorize Dealer Online does have it’s advantages, over 7 million people served, but we’re not stopping there. 2007 is going to bring to our customers some new and exciting improvements.

We have already started working on our newest version of MyRadioMall.com which should premiere later this year. Things like 2-Way Radio Code Plug Information Storage, better customer backend and Video Online Tutorials are just the start.

Our new software ” Motorola Virtual Catalog” should be available by late January of 2007. This remarkable software brings to your desktop a tremendous amount of information regarding accessories, service parts and detailed 2-way radio breakdowns that will help you find that service part or accessory, easier and faster than ever before.

We’re also bringing online, the full line of Motorola Professional Series Radios, with instant quotes and soon Full Online Pricing with your customer account. You will be able to purchase these units online with the same amount of convenience just like all the other radios we’re currently selling.

We have listened to your suggestions and construction has already started on our newest version.

Thank you for being a MyRadioMall.com customer!

 

 

New Motorola 2 Way Radio Virtual Catalog is now online.

Monday, December 11th, 2006

Over 600 combined pages featuring all your Motorola 2 way radios. Our new Motorola Virtual catalog lets you find your part numbers quickly and effortless. With detail exploded radio views, now it’s super easy to find that screw, latch assembly or knob.

Try our New Motorola Virtual Catalog now! 

Coming soon to a computer near you, our local Motorola 2 Way Radio Virtual Catalog is now in development. You’ll be able to run the same software that our operators and support team uses in their day-to-day activities, locally on your computer.

You will be able to download the software or request a CD, all for FREE! This software should be available mid first quarter of 2007. Our way of saying thanks for your constant support.

We’re about to reach our 7 million customer, making MyRadioMall.com Motorola’s most successful on-line superstore.

Thank you for your past support.
The MyRadioMall.com support Team.

Identity theft – not if we can help it and WE CAN!

Thursday, June 8th, 2006

MyRadioMall.com, The world’s largest Motorola online shopping mall, has now been added to the growing list of over 70,000 web sites that supports the HACKER SAFE protection system and tries to reduce the increasing problem of identity theft.

Can identity theft be slowed down or even prevented?

“YES IT CAN” says Ray Fernandez, web designer at Advanced Radio Systems, INC., designer and operator of MyRadioMall.com.

“We love being the first at just about anything. People laughed at us when we decided to be the first to launch a web site dedicated strictly to Motorola. This was way back in 1994. Even before the concept of a shopping cart was introduced, we created our own in 1995.”

“This Year we’ve increased our encryption technology to better protect our customers and added over 10 new systems to protect against credit card fraud, including the latest in IP geographical location technology. We just love our customers and realized if they don’t come back, we don’t stay in business”

“Every day you hear about a new incident of identity theft, another data center or a financial institution gets hacked. Let’s face it, these people are not stupid, they are pretty smart to constantly be finding ways to hack into someone’s information system and destroy people’s lives. We are so proud to be the first Motorola Authorized Dealer to support and implement HACKER SAFE.”

“We love to provide our customers with Motorola Proven Communications Equipment at great pricing and now to provide peace of mind, like the commercial says “absolutely priceless” says Dayana Avila, Internet manager at MyRadioMall.com. “We really truly love our customers and if identity theft can possibly be prevented, we’re there.”

Multiplier Batteries, Honeywell Batteries and those copycats, just how good are they?

Monday, May 29th, 2006

We just got back from the big IWCE show in Las Vegas. This year it was nice to see that Motorola has finally decided to fight back with a vengeance against the generic third party battery market that seems to be targeting their Motorola two way radios.

We’ve always known in the industry just how poorly constructed and poorly designed these batteries truly are. It’s finally nice to have some real evidence that shows how poorly these batteries hold up. It’s about time Motorola got the word out, particularly in life threatening situations where your life can actually matter.

I don’t know how many times we’ve had radios in our shop only to inform customers that there’s nothing wrong with their radios, it’s those generic batteries. You think you’re paying less, but in reality they are paying much more.

Some of these batteries actually deliver greater amps that the radios were designed to operate in. Since their circuitry are pretty much nonexistent, they can actually harm, if not destroy your radio. Some of the circuitry in these batteries is actually held together by scotch tape. I never knew the many uses of scotch tape until we tore these batteries apart.

We took a multiplier battery out in the parking lot, threw it up in the air and when it landed it shattered into numerous pieces. It took 38 times to do the same thing with a Motorola original battery and that’s because we got so mad that it would not break, so we slammed it viciously against the concrete.

People viewing this thought we were crazy and we had to explain to them what we were doing, hopefully before they call the cops on us.

Here is overwhelming proof that you get what you pay for and in the case of Motorola originals, you get more. How tough are your batteries?

Multiplier, Honeywell, Battery Zone or Power Products, please feel free to respond.

Just for the record, MyRadioMall.com sells Motorola original batteries at generic pricing. 

Like my Motorola Rep likes to say “What could be better”!

MOTOSTAR - awarded to MyRadioMall.com

Monday, May 29th, 2006

Advanced Radio Systems, owners and operators of the world’s largest Motorola online superstore has been awarded one of Motorola’s highest achievement, the MOTOSTAR award.

In recognition of our consistent efforts to manage our business in ways that maximize the value you receive from Motorola solutions, Motorola has designated Advanced Radio Systems has a MOTOSTAR dealer.

Granted to select dealers throughout the country, the MOTOSTAR demonstrates that we are:

  • Ready to answer your communications challenges with integrated products and services
  • Responsive to your concerns and eager to use your input to fine-tune operations and deliver enhanced customer service
  • Well-positioned to meet your emerging needs with qualified personnel who understand Motorola solutions and are deeply committed to serving you and others in our community

Come See How Brightly We Can Shine For You!

MotoStar

FREE Lifetime 2-way radio reprogramming?

Thursday, May 11th, 2006

We’re now offering a FREE lifetime radio programming service to all our customers. Any radio that is purchased and programmed by us will have unlimited radio reprogramming for the life of that radio.

Customer just needs to send the radios back to us and we will reprogram the units for free. We will also pay for the shipping back to the customer. All serial numbers will be checked against our database to ensure eligibility.

In the event that the radio supports cloning (etc… CP150/200) and at the customer request, all a customer needs to do is send back just one unit and we will reprogram and send back a cloning cable with the reprogrammed unit, so the customer can reprogram all their radios at their location with minimal downtime.

We feel this is a fantastic way of saying thank you for being our customers. We will also start shipping with every new radio order a floppy disk which includes the customer’s frequencies per order. Customers can use this as a backup or feel free to take it to a local dealer for modification.

It’s our small way of saying thanks for making us the biggest guerrilla online.

We love our customers.


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