Motorola Power Buy Accessories – It’s time to save serious money.

February 4th, 2010

Introducing Motorola Power Buy Accessories, a collection of the most requested and widely used accessories for your Motorola 2-Way Radios.

We have used our quantity buying power from Motorola to offer our customers the best deals anywhere, from heavy-duty microphones to top of the line Motorola Headsets, earpieces and 6-pack 2-Way Radio Chargers.

Motorola Power Buy Accessories are only included with the sale of any new 2-way Business Radio purchase. Both single and 6-pack radio purchases apply.

Just how powerful are our discounts on these items? Well judge for yourself. The following information is base on current pricing as of 02/01/2010.

RLN6296 is a 6 Unit Multi Rack Charger Kit.
One of our competitors sells this for $450.00.
Our price is only $199.99
That’s a savings of over $250.00 for the same item.

PMM4013 is the heavy-duty microphone for the popular Motorola CP200 Radio.
Our competitor sells this for $73.50.
Our price for this item is $49.99
That’s a savings of $23.51.

And this is just the beginning; we intend to increase our selection of Motorola Power Buy Accessories base on customer feedback.

You can see our Motorola Power Buy Accessories on any Business 2-Way Radio Page. Please remember that these Power Buy Accessories Options are only available at the time of a 2-Way Radio purchase. We use our buying power with Motorola and pass that savings to you.

Motorola Power Buy Accessories, another way MyRadioMall.com put our customers first in these difficult economic times.

Motorola Radio Warranty Information

January 26th, 2010

Many customer have ask us to post the Motorola Radio Warranty Information online. Here it is as of 01/01/2010

MOTOROLA INC. (“MOTOROLA”) warrants its MOTOROLA manufactured Radius Communication Products

(“Product”) against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below:

• VL50 Portables – One (1) year
• CP110 Portables – One (1) year
• BPR 40 Portables – One (1) year
• CP185 Portables – Two (2) years
• CP200 Portables – Two (2) years
• CP200XLS Portables – Two (2) years
• CM200 Mobiles – Two (2) years
• CM300 Mobiles – Two (2) years

Mag One Accessories (except Mag One Battery): – Six (6) months
Accessories (including Mag One Battery): – One (1) year

• Speaker Microphones and Cords
• Carrying Cases • Antennas
• Rechargeable Batteries
• Chargers • Duplexers
• Headsets and Earpieces
• Power Supplies
• Telephone Interconnects
• Mobile Microphones and Cords
• External Speakers
• DC and Tone Remote Adapters

Rechargeable Batteries will be replaced during the applicable warranty period if:

A) the battery capacity falls below 80% of rated capacity, or
B) the battery develops leakage.

MOTOROLA, at its option, will at no charge either repair or replace this Product during the warranty period provided it is returned in accordance with the terms of this warranty to the place of purchase. Repair, at MOTOROLA’s option, may include the replacement of parts or boards with functionally equivalent reconditioned or new parts or boards. Replaced parts or boards are warranted for the balance of the original applicable warranty period. All replaced parts or Product shallbecome the property of MOTOROLA.

This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or transferable to any other party. This is the complete warranty for Product manufactured by MOTOROLA.

MOTOROLA assumes no obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOTOROLA. Unless made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation, maintenance or service of the product.

MOTOROLA cannot be responsible in any way for any ancillary equipment not furnished by MOTOROLA which is attached to or used in connection with Product, or for operation of the Product with any ancillary equipment and all such equipment is expressly excluded from this warranty. Because each system whichmay use the Product is unique, MOTOROLA disclaims liability for range, coverage, or operation of the system as a whole under this warranty.

II. WHAT THIS WARRANTY DOES NOT COVER:

A) Defects or damage resulting from use of the Product in other than its normal and customary manner.

B) Defects or damage from misuse, accident, water, or neglect.

C) Defects or damage from improper testing, operation, maintenance, installation, alteration, modification, or adjustment.

D) Breakage or damage to antennas unless caused directly by defects in material workmanship.

E) A Product subjected to unauthorized Product modifications, disassemblies, or repairs (including, without limitation, the addition to the Product of non-MOTOROLA supplied equipment) which adversely affect performance of the Product or interfere with MOTOROLA’s normal warranty inspection and testing of the Product to verify any warranty claim.

F) Product which has had the serial number removed or made illegible.

G) Rechargeable batteries if:
   
i) any of the seals on the battery enclosure of cells are broken or show evidence of tampering.
   
ii) the damage or defect is caused by charging or using the battery in equipment or service other than the Product for which it is specified.

H) Freight costs to the repair depot. Unapproved upgrades or modifications.
   
i) A Product which, due to illegal or unauthorized alteration of the software/firmware in the Product, does not function in accordance with MOTOROLA’s published specifications or the FCC type acceptance labeling in effect for the Product at the time the Product was initially distributed from MOTOROLA.

III. HOW TO GET WARRANTY SERVICE:

Call or e-mail MyRadioMall.com  or to receive warranty service, deliver or send the Product, transportation and insurance prepaid, to the place of purchase along with your proof of purchase or lease and transceiver serial number.  Alternatively, call 1-800-927-2744 for other locations.

If you need additional information please call us. Even if you did not purchases the radios from us, we are here to help.

Aspen Square Management – We love our Motorola 2-Way Radios

January 25th, 2010

“Our experience with Advanced Radio Systems (ARS) and MyRadioMall.com has been nothing short of excellent. For over 10 years ARS has been providing us here at Aspen Square Management with Motorola 2-way radio solutions along with unparalleled service. From radios to accessories to repairs and everything in between, the folks at ARS surpass all of our expectations with every order. In these tough economic times ARS and MyRadioMall.com helps us fight off the effects by keeping our bottom line low. Using quality Motorola products helps keep our employees productive and efficient while keeping our customers satisfied. Using ARS and MyRadioMall.com has and will continue to be a home run!” – Chris Wood (Director of Procurement).

Aspen Square Management is headquartered in Western Massachusetts and has been providing quality apartment homes for its residents for more than 50 years.  Aspen Square Management owns and manages properties all over the nation ncluding apartments in College Station, Texas, as well as apartments in Modesto, California.  Check out www.aspensquare.com to see a complete list where Aspen Square managed properties are available!

Tired of losing valuable 2-way communication equipment? Our FREE Software can help.

August 6th, 2009

Hospitality, Construction, Security and even government agencies where customer service is key, you’ll find 2-way radios. The ability to communicate within a group instantly is a fantastic benefit to all.

In 1998 the Motorola STX (refer to it as the stick) was going for almost $2,000.00. That’s two thousand each. Now take a deep breath, the Saber III was over $5,000.00.

I remember as a young technician starting to work with Motorola the Saber III which was one of the government’s agencies radios of choice. In fact, it was one of the only Motorola radios that I could program the Weather Channel and someone’s garage door frequency codes. This was quite a hit with the local agents.

Although the price of the average 2-way radio today is significantly less (about $200.00 to $400.00 per radio), if you lose enough of them, your budget is going to feel the pinch.

If you run a business that utilizes 2-way radios, the benefits are extremely clear to you, but can I ask you some questions?

• How many 2-way radios did you loose last year?
• Do you know which models?
• Do you know how many 4 channel radios vs. 16 channels you have?
• Do you know the frequencies and codes? How many VHF? UHF?
• What department in your organization lost the most?
• Which employee?
• How many 2-way radios are in your inventory today?
• How many are working?
• How many are not?

By now you should get picture, without an effective and simple way of tracking this information, those questions are hard to answer. This information is not only important; it’s extremely valuable to any business or agency.

In today’s times, whether you’re running a business or a local government agency, keeping track of your 2-way inventory is important business, unless you have money to burn.

What’s a business to do? Well there’s always Microsoft Excel. You know where you enter all this Information, create some fancy columns, add some fancy colors and before you know it, have all this data that looks like a Christmas tree and makes absolutely no sense.

Enter “Radio Quick Tracker”, software specifically designed to manage and track your 2-way radio equipment.

Our old software, “Radio Tracker” has been used by businesses, government agencies, local law enforcement agencies and others worldwide. Unfortunately, this product reached its end of cycle some time ago and we needed to come up with something better and easier to use.

Radio Quick Tracker has been referred to “a spread sheet on steroids”! We tend to agree.

With a development price tag of over $10,000.00 dollars, we’re offering this software for FREE to all our customers.

FREE – Why?

Our way of saying thank you for your support. Over 19 million people (that’s 6 zeros) at one time or another have visited www.MyRadioMall.com. In today’s not so healthy economy we can make it easier for you to run your business and keep some money in your pockets, that’s our way of saying thanks.

This will be the first official release of “Radio Quick Tracker” and we look forward to hearing customer’s feedback so we can implement new and exciting features for future releases.

Tough economic times – Motorola Radios can help.

July 10th, 2009

Times are tough – especially for small businesses. Unemployment rates are increasing, people are being laid off by the tens of thousands and major department stores and long time establishments are closing their doors.

When we started to sell Motorola products online over 16 years ago, we never would have predicted that so many major corporations would become our most faithful and loyal customers. These corporations today face major obstacles to keep their doors open.

To all our faithful customers and the tremendous increase in new customers, MyRadioMall.com the leader and pioneer in Motorola online shopping is here to help.

We have reduced prices on our most popular 2-Way Radios, not to mention our most popular Motorola original accessories. While other companies cut back, we are adding even more value to our online customers.

Our bonus points system has seen a tremendous increase in customers taking advantage of their dollar discount points. Our rock-bottom pricing combined with our value-added service makes MyRadioMall.com the best value anywhere. While many others charge extra for things like programming, battery re-conditioning and even Tech support, we been offering and will continue to offer these services at no cost to our customers.

Our 2-Way Motorola Radios can help you do more with your business with fewer resources. The power of communication, especially group communications can make the difference between keeping your doors open or closed.

Extremely Important Note:

It seems that many online retailers are selling cheap imitation No Brand Radios and using misleading ads with the Motorola name. For your protection let me make this extremely clear MyRadioMall.com ONLY SELLS MOTOROLA RADIOS AND ACCESSORIES. We do not carry any other products to confuse our customers with a cheap imitation of a Motorola Radio. This is our choice to be a Motorola ONLY DEALER.

When it comes to 2-Way Radio communications, seriously, what other company can compete with Motorola?

Many businesses whose leaders and department managers are stuck in a way of the past, are doomed to fail. In today’s time you have to do more with less. You have to squeeze that Stone for that extra amount of water.

Our prices, benefits and value-added service guarantees that we offer the best in Motorola online shopping. Our Motorola 2-Way Radios are just that, Motorola, not a knock off. Our Radios are brand new with Real Warranties backed by Motorola Inc.

We do not sell water damaged refurbished radios, old or used radios made to appear new with fake warranties. As a Motorola Authorized Dealer that ONLY sells Motorola, we offer ONLY the real thing.

Times are tough and we can help, call us today.

19 million people strong and growing. We will survive this economic storm together.

From all the staff at MyRadioMall.com, we greatly appreciate your past and future support.

CP200 Radios – Our Best Sellers

June 5th, 2009

MOTOROLA CP200 RADIOS

Did you know that MyRadioMall.com sells more CP200 Radios than anyone else online. We love these radios and here ’s why.

The CP200 portable two-way radio offers the increased communication flexibility with features such as push-to-talk ID and selective call. Powerful audio output penetrates noisy environments, providing clear, crisp audio at any volume. A lightweight, ergonomic design makes this radio comfortable to carry and operate.

Read a previous blog on how PTT ID saves the day.

To provide the range that’s best for your business, the CP200 radio is available in both 4W UHF and 5W VHF models. A range of battery choices and rapid recharging capabilities help ensure radio readiness, see below for our favorite CP200 accessories.

CP200 Radios current pricing and availability.

High Performance at a Competitive Price best describes the CP200 Radio.

CP200 radios deliver the quality features you want at a competitive price. The lightweight, ergonomic design makes these radios comfortable to carry and operate, even while wearing gloves. Programmable option buttons make it easy for you to customize your radio with a choice of features. And a range ofbattery choices along with rapid recharging capabilities help ensure your radio will be ready when you are.

No question, CP200 radios will get plenty of use: their ergonomic features and lightweight design make them the constant companions of retail, hospitality, education, and security professionals. And with this collection of high-performance accessories, you can easily tailor the CP200 radios to your exact working requirements.

Is there a reason why CP200 Radios are built to last?

You bet! CP200 Radios undergo rigorous testing in the design process. Motorola uses U.S. Military Standards and Accelerated Life Testing, so you can be assured the CP200 Radio will hold up under demanding conditions. These tests are designed to simulate very harsh environments, including:

  1. Rain – Steady rainfall and wind for 30 minutes on every surface.
  2. Salt Fog – 48 hours of exposure to an atomized salt solution.
  3. Dust – 6 hours of blowing dust on all surfaces.
  4. Vibration – Up to 9 hours of exposure to vibration that simulates the rigors a radio could undergo while being transported.
  5. Shock – 18 shocks with a minimum G force of 40 Gs each.
  6. Temperature Storage – multiple hours of exposure to temperatures as low as – 70° F followed by multiple hours of exposure to temperatures as high as 160° F.

And that’s only a very small sample of what the CP200 radio goes through.

Just how durable is the Motorola CP200, see for yourself!

The entire radio is a heavy-duty wafer board to increase its life span, not loose components with wires all over the place like some other competitive radios.

CP200 Interior Magnifying View #1
CP200 Interior Magnifying View #2 
CP200 Interior Magnifying View #3 
CP200 Interior Magnifying View #4
 
CP200 Interior Magnifying View #5 

OK, what about accessories!

The CP200 Radio comes with an extremely wide selection of Motorola Original Accessories. Here some of our top selling accessories.

Advanced Communication Accessories

SECURITY PERSONNEL WORK EFFICIENTLY WITH AN EAR MICROPHONE SYSTEM

This miniature earpiece system picks up voice through bone vibrations in the ear canal, permitting direct hearing and speaking. Users’ hands remain free, and their vision is unobscured. Sound quality is clear and true even when
worn with protective masks or breathing apparatus. And it provides high speech clarity even in noisy environments.

BDN6646
Ear Microphone System (EMS) with PTT Interface – For standard noise levels (up to 95dB)

BDN6706
Ear Microphone System (EMS) with Voice – Activated/PTT Interface – For standard noise levels (up to 95dB)

0180300E83
Body Switch Push-to-Talk for Ear Microphone System – Provides greater convenience to users. Users who wear large gloves or cumbersome uniforms can more easily reach this switch. Includes a swivel clip that allows positioning
anywhere on the user’s clothing.

Audio Accessories

HMN9036
Earbud with Microphone and Push-to-Talk Pellet-style earpiece allows user to communicate discreetly and is comfortable for extended periods of time. Clip microphone securely attaches to shirt.

HLN9132
Single-Wire Receive Only Earbud Ideal for users who need to receive information frequently, but seldom need to transmit.

BDN6720
Black Flexible Ear Receiver Receive only earpiece contains a flexible ear loop and speaker worn on the outside of the ear.

HMN9727
Beige Receive Only Earpiece Allows user to privately receive communication; ideal when discreet communication is important.

RLN4894
Black Receive Only Earpiece Allows user to privately receive communication; ideal when discreet communication is important.

HMN9752
Beige Receive Only Earpiece with Volume Control Allows user to privately receive communication; ideal when discreet communication is important. User can change volume without having to reach for the radio. Earpiece Assembly with Microphone and Combined Push-to-Talk Two-wire accessory allows users to transmit and receive discreetly.

HMN9754 – Beige
RLN4895
– Black crook

HMN9013
Adjustable Headset with Swivel Boom Microphone Single-muff adjustable headset with swivel boom microphone allows for high-clarity, hands-free communication for extended wear in moderately noisy environments. Works with radio Push-to-Talk button.

HMN9021
Medium Weight Dual Muff Headset Over-the-head style, medium weight headset offers clarity sound with the additional protection necessary for providing clear two-way radio communication in harsh, noisy environments. Noise reduction of 24dB.

HMN9022
Medium Weight Dual Muff Headset Behind-the-head style, medium weight headset offers high clarity sound with the additional protection necessary for providing clear two-way radio communication in harsh, noisy environments. Can be worn with most hardhats. Noise reduction of 24dB.

RLN5238
NFL Style Lightweight Headset Ergonomically-designed for all-day comfort; ideal for both sports and special events. Features a noise canceling boom microphone and in-line Push-to-Talk. Large Motorola logo adds a sporty appearance.

RLN5411
Ultra-Lightweight Behind-The-Head Headset Sleek design provides all day comfort for restaurant and hospitality professionals. Includes flexible boom microphone and in-line Push-to-Talk.

HMN9013
Adjustable Headset with Swivel Boom Microphone Single-muff adjustable headset with swivel boom microphone allows for high-clarity, hands-free communication for extended wear in moderately noisy environments. Works with radio Push-to-Talk button.

HMN9021
Medium Weight Dual Muff Headset Over-the-head style, medium weight headset offers clarity sound with the additional protection necessary for providing clear two-way radio communication in harsh, noisy environments. Noise reduction of 24dB.

HMN9022
Medium Weight Dual Muff Headset Behind-the-head style, medium weight headset offers high clarity sound with the additional protection necessary for providing clear two-way radio communication in harsh, noisy environments. Can be worn with most hardhats. Noise reduction of 24dB.

RLN5238
NFL Style Lightweight Headset Ergonomically-designed for all-day comfort; ideal for both sports and special events. Features a noise canceling boom microphone and in-line Push-to-Talk. Large Motorola logo adds a sporty appearance.

RLN5411
Ultra-Lightweight Behind-The-Head Headset Sleek design provides all day comfort for restaurant and hospitality professionals. Includes flexible boom microphone and in-line Push-to-Talk.

Carry Cases

RLN5383
Leather Carry Case with Belt Loop and D-shaped Rings Protects radio in demanding environments.

RLN5384
Leather Carry Case with High-Activity 2.5 Inch Swivel Belt Loop Protects radio in demanding environments. Swivel design moves from side to side to accommodate the user’s position. Holds case securely to belt loop while allowing easy removal of the radio.

RLN5385
Leather Carry Case with High-Activity 3 Inch Swivel Belt Loop Protects radio in demanding environments. Swivel design moves from side to side to accommodate the user’s position. Wide 3” belt loop accommodates wider belts. Holds case securely to belt loop while allowing easy removal of the radio.

HLN8255
3 Inch Spring Action Clip Simple and easy to use solution for users who want a low cost, lightweight carrying accessory and do not require the protection of a carry case. Designed to withstand rigorous environments. Ships standard with the CP200 radios.

Chargers

WPLN4138
Single-unit Rapid Rate Tri-chemistry Desktop Charger Lightweight and compact unit charger rapidly charges CP200 NiCd and Li-ion batteries within two hours.

EPNN7997
10-Hour Plug-in Charger Slow-rate charger plugs directly into the radio accessory connector. For use with the NNTN4496AR NiCd battery only.

WPLN4161
6-Pocket Rapid Rate Multi-Unit Charger Offers six pockets that can be used to rapid charge 1 to 6 batteries simultaneously. Batteries can be charged with the radios or separately. Charges NiMH, NiCd and Li-ion. 120V.

Batteries

NNTN4497
1800 mAh Li-ion Battery Li-ion batteries offer the best power-to-weight ratio of all battery chemistries, and do not demonstrate memory effect. Provides up to 17 hours of CP150 radio talk time or up to 14 hours of CP200 radio talk time. With built-in circuit protection.

NNTN4496
1100 mAh NiCd Battery Ideal for cold weather environments, this NiCd battery provides more watt-hours of operation per shift than any other batterychemistry. 

This is just a very small selection of our top selling accessories, visit our Main CP200 Accessories Page for more accessories.

Great care was taken in the design process of the CP200 Radio to ensure ruggedness and reliability, ease of use and functionality.

With so many things going for it and such a competitive price and don’t forget our Value-Added Service, a MyRadioMall.com exclusive, no wonder the CP200 Radio is our BEST SELLER.

Motorola Radios – Are they Rugged?

May 15th, 2009

What Does It Mean To Be Rugged?

Stringent Testing Helps Ensure Equipment Reliability on the Front Lines.

When you’re fighting a warehouse fire at 11 below zero, you can’t worry about your radio freezing up. If your patrol car is broadsided during a high-speed pursuit, your computer can’t be torn free to become a dangerous projectile. When you’re staking out a remote location in the desert or on or drilling for oil in the North Sea, your radio can’t have its buttons and switches clogged by sand or salt. To make sure users out in the field have technology they can rely on under extreme circumstances, a number of organizations have developed stringent wireless industry testing standards and procedures. By designing and testing their equipment to these worldwide standards, manufacturers verify that their wireless devices will perform to specifications under even the harshest conditions.

Motorola XTS 5000 radio screen-impact test.

Wireless technology is revolutionizing the ways first responders and others who work under difficult circumstances work better and safer. Whether they are firefighters, police officers, EMTs, miners, construction workers, military personnel or others, wireless technology makes voice and data communications faster and more reliable. Actually, it makes them more reliable in two ways. When most people think of network reliability, they think of ensuring that communications are available whenever and wherever you need them. But there’s another kind of reliability that’s just as important.

Physical Reliability

This second kind of reliability concerns the physical condition and durability of the equipment. What if your handheld falls during a foot pursuit? What if you spill a soda on your laptop’s keyboard? What if your portable radio is completely immersed in a creek? Strange things can and do happen to wireless devices. Many of them are unpreventable. That’s why the wireless industry spends an extraordinary amount of time and resources to make our equipment as impervious to physical damage and environmental conditions as possible.

Where is ruggedized wireless technology most commonly needed? Typically, it is the optimal technology for mission-critical applications of police and fire departments and of EMTs and doctors providing care in the field. But ruggedized equipment can also be the technology of choice for other applications such as field service operations, mining and construction sites, shop floor usage in manufacturing organizations, transportation and distribution industries and in personnel operating in extreme climates from the arctic to the Equator.

Ruggedized Technology Categories

There are four unofficial categories of ruggedized equipment. There are normal commercial-grade products that do not typically face rugged conditions, and so don’t need extra protection. There are commonly referred to as “durable” models such as the computers you see advertised on television being dropped in airports. These somewhat improve durability with such features as spill-proof keyboards, accelerometers and hard-shell cases.

There are also “semi-rugged” models that conform to certain standards and guard against difficult, but usually not extreme environments. Then there are fully rugged laptops and handhelds that conform to the industry’s most stringent standards to promote reliability in the most extreme conditions on earth.

International Testing Standards

It’s easy to see why global industry standards are needed, especially for wireless equipment that must perform in the world’s harshest environments. That’s why various government agencies and industry groups around the globe have developed and published a number of performance and reliability standards. Many also specify detailed testing procedures to ensure standards adherence. Most standards have intensifying degrees of testing that measure various levels of ruggedization required for durable, semi-rugged and fully rugged equipment.

Today’s most widely used ruggedness standards include those from four highly respected sources: the International Electrotechnical Commission (IEC), the European Committee for Electrotechnical Standardization (CENELEC) which publishes the European IP (Ingress Protection) standards for electrical equipment, and the United States military.

International Electrotechnical Commission (IEC) Standards

The IEC is a not-for-profit international standards organization that develops and publishes a series of standards for electrical, electronic and related technologies. These range from wireless computers to office technology, home appliances and more. The IEC has established a specific global system to facilitate conformity testing of Electrotechnical Equipment and Components (IECEE). Standards are described numerically; for example, the most current safety standard covering all telecommunications, business and computer equipment in the U.S. and Canada is 60950-1.

The IEC also provides the industry with three global conformity assessment systems that certify that technology systems and components are in compliance with its international standards. The organization enjoys international acceptance as a National Certification Body (NCB) able to provide certification reports and certificates that are recognized and accepted by participating NCBs around the world.

European IP (Ingress Protection) Standards

Water and dust are two of the elements most commonly encountered in harsh environments. Unfortunately, they can also be exceptionally harmful to sensitive computer and electronic equipment. IP standards use numeric ratings to classify the amount of protection provided against water and dust by the products being tested. Standards use both letters and numbers. In the typical code IP65, for example, the IP identifies the standard, Ingress Protection. The number 6 identifies the highest level of protection from dust and particulates and the number 5 a slightly lower degree of protection from liquids.

The most widely used IP standards for ruggedized computers and equipment are IP65 and IP54. In each, the IP code shows the level of protection the product provides. When a product is rated IP65, it is completely protected against dust and airborne particles as well as against water jets that simulate the product being washed. An IP54-rated product, on the other hand, is protected against dust in somewhat less harsh environments and against splashing water only. To simulate the most difficult conditions, IP ratings can also go higher. For example, an IP68 rating provides complete dust protection and water protection against total immersion.

Military Standards (MiL-StD-810F)

These are a series of stringent standards developed and published by the U.S. Department of Defense and the U.S. Army specifying a variety of environmental conditions that tested items are likely to experience in actual field usage. The MILSTD-810F, a significant revision of the previous 810E standard, is one of the most comprehensive and effective standards in use today, and as such, is used extensively not just in the U.S., but throughout the world.

The standards emphasize the design and testing of equipment, providing evidence that the equipment will operate to specifications in the environmental conditions the equipment is likely to encounter during its useful life. The standards specify chamber test methods designed to replicate conditions the equipment will confront in a range of difficult environments. The tests themselves are identified with the standards specification (MIL-STD-810F) followed by a method number (Method 510.3) and explanation (Sand and Dust Testing).

A Motorola MW810 workstation undergoes testing for dust intrusion.

 

MOTOROLA’S COMPREHENSIVE TESTING PROCEDURES

Motorola’s testing process is as stringent as the standards we comply with, including all the standards described in this report, with emphasis on MIL-STD-810F and IP54 and IP65 testing procedures. Motorola tests products in three phases: design, pre-production and post-production. In the design and development phase, equipment is usually tested at least three times, with test results informing engineers how to improve product design. But we don’t stop there. We fully test prototypes before they go into full production. Once in production, we do spot testing of regular production units from the lines of Motorola and third-party manufacturers to ensure that production models are as reliable as the prototypes. In addition, we continually perform Accelerated Life Testing (ALT)—a simulation of five years’ worth of use in the field—to help ensure long-term performance and reliability

 

The APX 7500 Mobile Radio is rated IP55: protected against dust and low-pressure jest of water.

Although the U.S. Army does not provide or imply certification, compliance with the standards helps assure purchasers they will have optimal equipment performance under even the most extreme conditions.

Equipment “torture tests”

To make certain tested equipment conforms to their standards, most standards organizations provide exceptionally detailed instructions and procedures for product testing. Manufacturers follow these detailed “torture tests” to the letter, ensuring reliable performance under the most difficult and dangerous conditions around the globe. Major tests normally performed include:

Water Intrusion

When water or rain penetrates a device, they can cause short circuits and corrosion. Many manufacturers test their rugged products against both MIL-STD-810F and IP54, IP64, IP66 water and rain intrusion standards. Testing for rain intrusion is normally done in a rain chamber that drenches products with jets of water of varying intensities from all possible angles, as well as for dripping water for different periods of time. Fully rugged models are also tested with full immersion, to IP68 and MIL-STD-810F, Method 512.4.

Salt and Fog

In coastal and marine environments, salt and fog can cause electronic equipment to short circuit or rust, affecting performance both short and long-term. Manufacturers normally test to the MIL-STD-810F Method 509.3 standard using the specified five percent saline solution.

Humidity

Conditions of extreme humidity can cause computers and electronic devices to corrode and malfunction over time. Typical tests are to MIL-STD-810F Method 507.3 specifications, which specify 95 percent relative humidity and worst-case scenario high temperatures up to 75°C.

Dust intrusion

Dust and sand intrusion in deserts, shorelines, mines, construction sites, or other environments can cause movable parts like buttons and keypads to clog and malfunction. Often manufacturers test to both MIL-STD-810F, Method 510.3 for sand and dust testing and IP standards for blowing dust.

Drop Testing

In the field, it’s common for handhelds and other devices to be knocked over or fall. For laptop computers, manufacturers test to MIL-STD-810F Method 516.5 with 3- to 4-foot free-fall drops to concrete, and also with tip-over tests. For portable computers and devices, drop tests of four feet or more are conducted—in some cases, while the equipment is in operation. The equipment is expected to remain fully operational after multiple drops.

High and Low Temperatures

Communications and computing equipment must work reliably in extreme temperatures, so manufacturers test their technology under operating conditions of minus 35°C (MIL-STD-810F Method 502.3) and plus 60°C (MIL-STD-810F 501.3). In addition, equipment is often stored under extreme temperature conditions, and is expected to work to specification when put into service. Many manufacturers tests equipment storage in extreme low temperatures down to minus 57°C (also MIL-STD-810F Method 502.3) and high temperatures up to 85°C (also MIL-STD-810F 501.3). These tests are especially important for public safety and enterprise markets, including construction, transportation, mining, utilities and more.

RUGGEDIZED TECHNOLOGY AND TOTAL COST OF OWNERSHIP

How do municipalities and enterprises decide how much ruggedness their equipment needs? In many cases, cost is the deciding factor. As organizations try to adapt to shrinking budgets, cost cutting has become a priority. Non-ruggedized technology can be chosen, even for mission-critical applications, simply because it is initially less expensive. In too many cases, however, this decision is a case of being penny-wise and pound-foolish. For, as a recent study by VDC Research shows, although rugged devices may initially be more expensive than commercial-grade equipment they have a significantly lower failure rate over the product’s useful life. That presents a clear advantage in overall total cost of ownership (TCO).

Temperature Shock

Equipment is often transported by airplane, or used outdoors and brought inside, meaning it can be under extreme cold for long periods of time, then deposited or stored in extreme heat. Equipment is tested under these precipitous temperature fluctuations to MILSTD-810F Method 503, testing equipment that has gone from storage of minus 57°C to 80°C and vice versa.

Sun Exposure

Equipment that is installed in, or must work in, unrelenting sunshine—such as in parking lots, on mountain tops, in deserts and more—is tested to MIL-STD-810F Method 505.4 standards for enclosure and performance damage from solar radiation. Tests normally last from three to seven days, and are conducted in a specially designed solar chamber.

Shock and Crash Testing

Mobile and vehicle-mounted products are tested to make sure they are installed correctly by subjecting them to worst-case scenario accident impact tests. MILSTD-810F Method 516.4 tests are exceptionally stringent. Equipment must continue to operate correctly under 75Gs, or 75 times the force of gravity. Drop tests of varying heights to a steel floor are also conducted. Equipment must stay intact, mounted and continue to be 100 percent functional.

Vibration Testing

Vibration testing to MIL-STD-810F Method 514.5 measures how equipment reacts to different levels of vibration, which can cause wire chafing, intermittent electrical contacts, display misalignment and other issues. Tests are conducted in both standard vehicles such as cars and trucks and under the more severe vibrations caused by more vibration-prone vehicles such as motorcycles, tanks and others.

Low Pressure

High altitudes and dropping pressure, such as in aircraft or on mountains, can cause membranes in parts such as speakers, microphones and keypads, to malfunction. Manufacturers conduct low-pressure performance tests to MIL-STD-810F Method 500.3 that ensure 100 percent equipment functionality. 

Demanding tests for Demanding Users

Technology manufacturers put so much effort into rigorous and strenuous testing procedures for one reason only: to keep the first responders and field personnel who rely on their equipment safe and productive. When fully rugged equipment is used in mission-critical situations, and under difficult environmental conditions, it must always operate to specifications. As the testing processes outlined in this report show, technology manufacturers do not leave mission-critical performance to chance. Equipment is tested as though lives depend on it—because very often, they do.

Motorola, Inc.
1301 E. Algonquin Road Schaumburg, Illinois 60196 U.S.A.
www.motorola.com/governmentandenterprise
1-800-367-2346

The information presented herein is to the best of our knowledge true and accurate. No warranty or guarantee expressed or implied is made regarding the capacity, performance or suitability of any product. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. (0904) RO-14-2007

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CP125 and CP150 Radios are being Discontinued

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